We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1.WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?Please contact our Customer Support team to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
2.Only items purchased directly from Charme.cc will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
3.After receiving return instructions from us, please package up the item(s) to be returned with the original packing，And send the parcel to the local post office.
4.Most returns are processed within 5 business days after we receive your package. The refund will be issued to your original payment account. Once your refund has been issued, you will receive a confirmation email.
1.You have 30 days to decide if an item is right for you, if you would like to return the item, please contact us within 30 days of delivery.
2.For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
3.Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4.Free gifts cannot be returned.
5.We do not accept returned items that have been sent back without proper returns requests.
6.We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Charme.cc products.
8.That any orders that have already been packed or shipped cannot be canceled.
Note: The original shipping fee is non-refundable.
Please contact our Customer service at Charme.cc to get the return address.